Return and Refund Policy

Effective Date: January 15, 2026
Last Updated: January 15, 2026

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Momentum Ridge website located at www.momentumridge.com.

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2. Contact Information

For questions regarding returns or refunds, please contact our Customer Service team:

Email: support@momentumridge.com
Phone: 224-344-1643

Company Address:
Momentum Ridge
254 Chapman Rd, Ste 208 #26398
Newark, DE 19702
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
(Response time: within 24–48 hours)

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3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return:

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received.

• Original Packaging: Items must be returned in their original packaging with all labels and tags attached.

• Proof of Purchase: A receipt or order confirmation is required.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

• Contact Customer Service at support@momentumridge.com or 224-344-1643 within 30 days of receiving your order.

• Provide your order number and reason for return.

After review, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

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4.2 Preparing Your Return

• Securely package the item in its original packaging.

• Include all accessories, manuals, and promotional items.

• Include any return authorization documentation provided.

• Use a trackable shipping method for your return.

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4.3 Shipping the Return

• Ship the return within 7 days of receiving return authorization.

• Customers are responsible for ensuring returned items are shipped safely and securely.

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5. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to our error (defective, damaged, or incorrect item).

• Original shipping fees (if any) are non-refundable.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Items must meet return eligibility requirements.

• Return request must be made within 30 days of delivery.

• Refunds are issued minus a 20% restocking fee.

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6.2 Defective or Damaged Goods

• Notify us within 7 days of delivery.

• Provide clear photos or videos showing the issue.

• We will offer a replacement or full refund, including return shipping costs.

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6.3 Incorrect Product Received

• Notify us immediately upon receipt.

• We will cover return shipping and send the correct product at no additional cost.

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6.4 Product Never Arrived

• Contact us if your order does not arrive within the estimated delivery timeframe.

• We will investigate with the carrier.

• If confirmed lost, we will issue a full refund or replacement.

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6.5 Order Cancellation

• Before Shipment: Orders may be canceled within 24 hours of placement for a full refund.

• After Shipment: Orders already shipped must follow the return process upon delivery.

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary items if opened or used

• Gift cards

• Downloadable or digital products

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8. Refunds

8.1 Refund Conditions

• Refunds are issued after returned items are received and inspected.

• You will be notified via email of approval or rejection.

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8.2 Refund Processing

• Refunds are issued to the original payment method.

• Processing typically takes 5–7 business days after inspection.

• Banks or card issuers may require additional time to post the refund.

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8.3 Partial Refunds

Partial refunds may be granted for:

• Items returned in non-original condition

• Missing components not due to our error

• Returns received outside the approved return window

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9. Exchanges

• Exchanges are available for defective, damaged, or incorrect items only.

• To request an exchange, contact support@momentumridge.com.

• Exchange shipping costs are covered by Momentum Ridge.

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10. Timelines Summary

• Return Request Window: 30 days from delivery

• Return Shipment Window: 7 days after authorization

• Refund Processing: 5–7 business days after inspection

• Refund Posting: May vary by financial institution

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11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable U.S. consumer protection laws.

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12. Questions and Support

For additional assistance:

• Contact Customer Service

• Email: support@momentumridge.com

• Phone: 224-344-1643

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By making a purchase on www.momentumridge.com you agree to this Return and Refund Policy.

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Momentum Ridge
Phone: 224-344-1643
Email: support@momentumridge.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST