Shipping Policy

Effective Date: January 15, 2026
Last Updated: January 15, 2026

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1. Introduction

At Momentum Ridge, we are committed to providing a seamless, reliable, and transparent shipping experience for our customers. This Shipping Policy explains how and when products purchased from www.momentumridge.com are processed, shipped, and delivered.

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2. Shipping Destinations

Countries We Ship To

• United States

Future Expansion

We are continually working to expand our shipping destinations. Please check this page periodically for updates regarding additional countries or regions.

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3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free shipping on all orders

No Hidden Fees

All shipping costs are clearly calculated and displayed at checkout. There are no hidden or additional shipping fees.

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4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

Order Cut-Off Time

Orders placed before 5:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

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5. Estimated Delivery Time

Domestic Shipping (United States)

• Standard Shipping: 3–5 business days

Delivery Time Disclaimer

Delivery times are estimates and may vary due to circumstances beyond our control, including weather conditions, carrier delays, or unforeseen logistical issues.

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6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable and trusted carriers to ensure safe and timely delivery.

Domestic Carriers Include:

• USPS

• UPS

• FedEx

LTL Freight Carriers (for large or oversized shipments):

• FedEx Freight

• Old Dominion

• XPO Logistics

Shipment Tracking

All orders include tracking information, which will be sent to you via email once your order has shipped.

Insurance

All shipments are insured against loss or damage during transit. If you experience any issues, please contact us promptly so we can assist you.

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7. Order Tracking

Tracking Information

Once your order ships, you will receive an email containing:

• Your tracking number

• Carrier name

• A link to track your shipment

How to Track Your Order

You may track your order by entering your tracking number directly on the carrier’s website.

Assistance

If you have questions or need help tracking your order, please contact our customer service team.

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8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Deliveries
If your order is delayed beyond the estimated delivery timeframe, please contact us at support@momentumridge.com or 224-344-1643.

Lost Packages
If tracking indicates your package was delivered but you have not received it:

• Confirm the shipping address entered at checkout

• Check with neighbors, building management, or secure delivery areas

• Contact us for further assistance

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8.2 Damaged Packages

Reporting Damage
If your package arrives damaged:

• Take clear photos of the damaged packaging and items

• Contact us within 7 days of delivery at support@momentumridge.com

Resolution
We will review the claim and arrange a replacement or refund as appropriate.

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9. Missing Items

Reporting Missing Items

If any items are missing from your order:

• Contact us within 7 days of receiving your package

• Provide your order number and details of the missing item(s)

Resolution

We will promptly investigate and resolve the issue by shipping the missing item(s) or issuing a refund if necessary.

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10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Conditions for Returns

• Items must be unused, undamaged, and in their original packaging

• Items must include all original tags

• Certain items may not be eligible for return (such as personalized items)

Return Shipping Costs

• Customers are responsible for return shipping costs

• A 20% restocking fee may apply where applicable

Refunds

• Refunds are processed within 5–7 business days after we receive and inspect the returned item

• Refunds are issued to the original payment method

For more information, please refer to our full Return and Refund Policy on our website.

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11. Incorrect Address

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Momentum Ridge is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

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12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@momentumridge.com
Customer Service Phone: 224-344-1643

Company Address:
Momentum Ridge
254 Chapman Rd, Ste 208 #26398
Newark, DE 19702
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response time: Within 24–48 hours

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13. Changes to This Shipping Policy

Momentum Ridge reserves the right to modify this Shipping Policy at any time. Any changes or updates will take effect immediately upon posting on our website. We encourage customers to review this policy periodically.

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Thank you for shopping with Momentum Ridge.
We appreciate your business and are committed to delivering exceptional service every step of the way.